Refund and Returns Policy
At TRUEWIN INFOTECH PRIVATE LIMITED, customer satisfaction is our top priority. This Return & Refund Policy outlines the terms and conditions under which returns and refunds are accepted for our products or services.
1. Returns
- Returns are accepted only for products or services that are defective, damaged, or not as described.
- Requests for returns must be made within 7 days of receiving the product or service.
- To initiate a return, please contact our support team with your order number, details of the issue, and supporting evidence (photos/screenshots if applicable).
- Items must be returned in their original condition, packaging, and with all accessories (if applicable).
- Certain products or services may be non-returnable due to digital delivery, customization, or hygiene reasons.
2. Refunds
- Once your return request is received and approved, we will process your refund within [7–10] business days.
- Refunds will be made via the original mode of payment used for the purchase.
- Shipping or handling charges (if any) are non-refundable unless the return is due to our error (defective/damaged product or service).
- Refund amounts may be adjusted for partially used or damaged items.
3. Cancellations
- Orders for products or services may be canceled within [+91 7858875703] 7 days of placing the order, provided the service/product has not been delivered or activated.
- Refunds for canceled orders will be processed through the original payment method.
4. Contact Us
For any questions, issues, or to initiate a return/refund request, please contact us:
Email: [truewininfotech@gmail.com]
Phone: [+91 7858875703]